Returns and Refund Questions

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Fair Eire, for a full refund. Order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.

Please email us to advise us you are returning the product and please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

* This means in its original wrapping with any tags etc attached.

Please return your goods to:

Fair Eire, 6 The Moorings, Ballymahon Rd, Mullingar, Westmeath, Ireland.

My item is faulty

If the item you received is faulty, please contact us by email quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us by email quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Discount codes and vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

Have you received my return?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with us by email and we'll look into it.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

When will I receive my replacement?

We will process your replacement item within 3 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement order is on its way to you.

We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.

Why did I get a refund instead of the replacement I requested?

If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.

We can only exchange an item for a different size or colour of the same item (although the price must be the same as the original item). If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.

When will I receive my refund?

We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.

After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.

We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact us by email quoting your order number and the required refund amount.

Please note:

Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.

If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.

For Example:

The value of the products in your order was £100 and you used a "£10 off when you spend £100" discount, therefore paying £90.

You then returned a product to the value of £10, which means that the value of the products you kept is now only £90.

An order to the value of £90 would not qualify for a "£10 off when you spend £100" discount; therefore the £10 discount originally applied will be deducted from the refund amount.

Your refund would therefore be £0

Why have you not refunded the delivery charge?

We are sorry, but the delivery cost you originally paid is non-refundable.

If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, just contact us by email and we will look into refunding the delivery costs once we have seen the returned item. We will not refund any delivery costs without agreeing it in advance with the customer.